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Terms and Conditions

Welcome to www.aristonchannel.com.sg ("Website"), owned and operated by Whirlpool South Asia Pte. Ltd. ("we", "us" and "Whirlpool").

User Agreement

  1. By accessing and/or using the Website, you accept these terms and conditions ("Terms") and agree to be bound by them, and an agreement is formed between us and you.
  2. These Terms may be amended at any time without notice and your access to the Website may be terminated at any time without notice. Your continued use of the Website following any amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the Terms for amendments each time you use the Website and before placing any Order. Whilst we are under no obligation to do so, should we choose to provide you with notice of amended Terms, you agree to receive email notification of the amendments from us or a third party acting on our behalf.
  3. Whirlpool takes certain industry-accepted precautions to secure the Website or portions thereof. However, you agree that such precautions do not guarantee that use of the Website is invulnerable to all security breaches, nor does Whirlpool make any warranty, guarantee, or representation that use of the Website is protected from all viruses, worms, Trojan horses, and other vulnerabilities.


All references in these Terms to "Privacy Policy" shall mean our Privacy Policy at www.aristonchannel.com.sg/privacy-policy.php and all references in these Terms to "Warranty Policy" shall mean our Warranty Policy at www.aristonchannel.com.sg/warranty-policy.php.


When you access the Website, we may collect personal information as more particularly described in our Privacy Policy and we may use and disclose your personal information as set out in our Privacy Policy.

Some portions of the Website may require that you provide your personal information. Personal information refers to all and any information relating to you (including, but not limited to your name, contact number, email address and mailing address) obtained by us via your access to or use of the Website.

Your continued use of the Website will represent a consent from you accepting such collection, use and disclosure of your personal information and agreeing to our Privacy Policy.

Any information disclosed in the public areas of the Website (such as message boards and forums) becomes public information. You should exercise caution when disclosing your personal information in this way.

Please review our Privacy Policy, which also governs your use of the Website for further details.

Guests and Registered Users

  1. You may access and/or use the Website as a guest or as a member.
  2. To become a member of the Website, you must provide your name and address, telephone number, a valid email address and choose a password. If you do not provide accurate and complete details we may not be able to activate your membership or supply products or services to you. You agree to keep your membership details current at all times by accessing your account via the Website or by contacting us through the channels listed out in the Queries/Complaints section below.
  3. You will receive an email from us as soon as practicable after you create your membership account.
  4. We only permit one registration per email address.
  5. You must not use another member’s account without permission.
  6. You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.
  7. If you forget your password you may click on the relevant link located on the Website and we will email you a new password, or you may contact us through the channels listed out in the Queries/Complaints section below.
  8. We reserve the right to terminate your account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these Terms.

Legal Capacity

  1. You must be eighteen (18) years of age or over to register as a member of the Website or purchase products or services from the Website.
  2. Any Order and/or purchase made by you using the Website is an acknowledgement by you that:
    • You are over the age of eighteen (18) years.
    • You accept these Terms, our Warranty Policy and our Privacy Policy.
    • You agree that you have entered into a legal contract with Whirlpool under these Terms.
    • These Terms, together with your Order, our Warranty Policy and our Privacy Policy constitutes the entire agreement between you and Whirlpool for the supply of products or services.
  3. Whirlpool reserves the right to take legal action and seek compensation (i) from the parent or guardian of a minor where such minor places or causes an Order to be placed or (ii) from you where any unauthorized user places or causes an Order to be placed, for any loss or damage of any kind Whirlpool may suffer as a result of a transaction entered into by a minor or the unauthorized use of your account.

Content Posted on Website

You understand and acknowledge that you are responsible for any content that you post or transmit on or through the Website.

You agree not to cause, nor knowingly allow others to cause, any nuisance or inconvenience, whether to Whirlpool or any of its customers or users of the Website by any means which may interrupt, damage or impair in any way the Website.

You agree to use the Website in a manner consistent and in compliance with all applicable laws and regulations. Specifically, you will not use the Website to post, transmit, distribute, link to, or solicit content that:

Whirlpool shall have the right (but not the obligation) in its sole discretion to monitor, refuse or remove any content that is available via the Website. Without limiting the foregoing, Whirlpool shall have the right to remove any content that violates these Terms or is otherwise objectionable.

Save for information Whirlpool is required to keep confidential by applicable law and expressly agreed by Whirlpool, you agree to grant to Whirlpool a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sublicense, reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit on the Website (such as message boards, forums, member profiles, yellow pages, or other features that allow users to post information that will be accessible by the public or the user population generally) by all means and in any media now known or hereafter developed. You also grant to Whirlpool the right (though you acknowledge and agree that Whirlpool shall not be so obliged) to use your name in connection with the submitted materials and other information. You agree that you shall have no recourse against Whirlpool for any alleged or actual infringement or misappropriation of any proprietary right in your communications to us.


"Order" means an offer made by you in response to an invitation to treat made by Whirlpool via the Website. You may only buy Products on the Website if you register for a user account. All Orders submitted to Whirlpool through the Website are subject to our acceptance. Once an Order has been accepted by Whirlpool, no cancellation of that Order is valid unless you receive our written communication permitting the cancellation of the Order.

  1. You should carefully review the details, specification of the products and any accessories offered before placing the Order. Unless otherwise stated, accessories shown in any image of products are not included in the price.
  2. Representations of products or services for sale made by Whirlpool via the Website do not constitute an offer to sell but an invitation to treat.
  3. You and Whirlpool may enter into a contract for the sale and supply of products or services by you making an offer via the Website to purchase products at the price advertised on the Website and completing the following steps:
    • Placing an electronic Order for the products or services using the Website;
    • You confirming the Order details in accordance with the procedure on the Website;
    • You indicating your acceptance to these Terms;
    • You making payment in full (plus any applicable delivery and handling charges); and
    • The acceptance of that offer by Whirlpool.
  4. You acknowledge that the transmission of your Order or the confirmation of any payment, made through an electronic instruction may not be received by Whirlpool for reasons beyond either parties' reasonable control including but not limited to, electronic failure, mechanical, software, computer, or telecommunications failure, or the omission or failure of third party website providers or systems. To the fullest extent permitted by law, Whirlpool is not liable to you in any way for any loss or damage of any kind, however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the Website, or any failure to receive an electronic instruction for whatever reason. Whirlpool may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.
  5. You warrant that the name and address, telephone number and email address provided by you is accurate and complete.
  6. Whirlpool reserves the right to refuse an Order without any liability in the following cases:
    • If there is a serious suspect of abuse of law or lack of good faith by the you or the user;
    • If the end of stock is reached or if a product is no longer available;
    • If an invalid offer is determined;
    • In case of force majeure; or
    • If mistakes or errors exist in the price or any other description of the products or services advertised on the Website.

For any details regarding the dispatch, delivery and other details pertaining to your Order please contact us through the channels listed in the Queries/Complaints section below.


While making payments to place an Order you may be redirected to the secure website of a payment gateway service provider. All actions on the website of such payment gateway service provider are subject to the terms and conditions of such provider. To the extent permitted by law, we will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by you where a credit card, debit card or a payment wallet account is fraudulently used or is used in an unauthorised manner.

If there is a problem with your payment (for example, if your credit/debit card transaction is declined), we may contact or the payment gateway service provider may contact you to make alternative payment arrangements. You will be liable for all debt collection costs where you fail to make payment for any Order when payment is due.

Delivery, Installation and Disposal

  1. Products will not be dispatched for delivery until after full payment, inclusive of any applicable delivery and handling fees, has been received.
  2. Delivery and handling fees (where applicable) will be advised at point of sale, prior to you completing your transaction. If you do not agree to pay the delivery and handling fee, if any, you should not complete your Order.
  3. Delivery will be made to the address specified in the Order. Please allow at least 3-5 working days for your delivery to arrive. If you need to change the delivery address, please contact our Customer Service team as soon as possible and we will do our best to redirect your Order. However, we will not be liable for any loss you or any third party suffer as a result of our inability to execute your request to change the delivery address.
  4. Deliveries are made using third parties. As such, we cannot commit to an exact delivery date or time. Whirlpool does not accept any responsibility or liability for delivery failures or delays by our third party delivery contractors.
  5. Standard installation would be provided by our trained professionals on payment of specified charges. Any cost of modifications or organizing for re-wiring for electrical outlets, modifications to cabinets or countertops involving more than normal alterations to accommodate a slight size difference in appliances etc have to be carried out by the customer. Charges incurred in securing estimates from plumbers, electricians, carpenters and other outside sources are your responsibility.
  6. Installation by any other non-authorised third party will lead to warranty of the product being void. Please refer to the Warranty Policy.
  7. Title and risk in the product passes to you upon delivery of such product to you after full payment has been received by Whirlpool.
  8. The products are only being delivered in Singapore and a signature on delivery may be required. You acknowledge that a delivery is deemed signed by you (if a person other than you signs it on your behalf, on the condition that that latter person is present at the indicated address). Should nobody be present at the time of delivery, you will be asked to arrange an appointment for a second presenting of the product and additional charges may be incurred if the delivery has not been successfully delivered to the indicated address by the second time.
  9. Disposal services are offered by us on payment of such amounts as indicated on our Website (if any). Please tick the relevant box during the checkout process to avail the services.

Cancellation, Exchanges, Refunds and Returns

In accordance with the Consumer Protection (Fair Trading) Act, Whirlpool reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product conformed to the terms of the contract at the time of delivery. Any request for cancellation, product exchange, refund or return will be dealt in accordance with the Consumer Protection (Fair Trading) Act and our Warranty Policy

Exclusion of Liability and Indemnity

  1. To the fullest extent permitted by law (and without limitation to any other provision of these Terms), Whirlpool, and each of its related entities, exclude all liability to you or anyone else for any and all loss or damage of any kind (however caused or arising) relating in any way to the Website (or any products or services purchased on the Website) including, but not limited to, loss or damage you might suffer as a result of:
    • errors, mistakes or inaccuracies on the Website.
    • you acting, or failing to act on any information contained on or referred to on the Website and/or any linked website.
    • personal injury or property damage of any kind resulting from your access or use of the Website or use by you or a third party of the products or services except where such personal injury or property damage is a direct result of our negligence.
    • any unauthorised access to or use of the Websites secure servers.
    • any interruption or cessation of transmission to or from the Website.
    • any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party.
    • the quality or fitness for any purpose of any linked sites.
  2. Without limitation to the foregoing, except as expressly provided in these Terms and to the fullest extent allowed by the law, Whirlpool and its third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the Website or any products or services purchased on it.
  3. Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the products or services on the Website. Any representation, condition or warranty which might be incorporated into these Terms by statute, common law, the law of equity or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that any products or services are suitable for your purposes.
  4. You will at all times indemnify, and keep indemnified, Whirlpool, and each of its related entities, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or any breach of these Terms.

Limitation of Liability

These Terms set out the full extent of our obligations and liabilities, in respect of the supply of the products and performance of any services in relation thereto, and that there are no other warranties, conditions or terms that are binding on us, except as expressly stated herein. To the fullest extent permitted by law (and without limitation to any other provision of these Terms), any warranty, condition or term concerning the products and services which might otherwise be implied or incorporated into these terms and conditions by statute, common law or otherwise is hereby expressly excluded.

Subject to the foregoing and to the fullest extent permitted by law (and without limitation to any other provision of these Terms), we shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability hereunder whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the price of the products paid by you to us.


For any queries and/or raising any complaints regarding the use of the Website; please contact:

By Postal Mail:
Customer Service Officer
9 Tampines Grande, #05-21/22 Asia Green, Singapore 528735

By Email: helpdesk.sg@whirlpool.com

By Phone: +65 6250 6888

Use Of The Material Via The Website

The content of the Website may only be used with the express permission of Whirlpool. It is prohibited to modify, reproduce, download, distribute, transfer or commercially exploit and/or share the services, pages of the Website, or computer codes that relate to the Website.

Subject to the restrictions in these Terms, the information and suggestions transmitted to us via the Website may be used without obligation and without compensation by Whirlpool.

Intellectual Property Rights

All rights, including copyright and compilation copyright, in the Website are owned by or licensed to Whirlpool.

All other trademarks, marks, illustrations, images and logos which appear on the products, accessories, packaging or the Website, are and remain the exclusive property of Whirlpool; their reproduction, whether wholly or partially, for whatever reason and for whatever medium, is strictly prohibited, as is any combination or use in conjunction with any other mark, symbol, logo or other distinctive sign.

Force Majeure

Whirlpool will not be liable for any delay in performing any of its obligations if such delay is caused by circumstances beyond its reasonable control, including but not limited to failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries, banking or credit/debit card fraud.


The failure by Whirlpool to exercise or enforce any right or provision under these Terms will not constitute a waiver of such right or provision. Any waiver of any provision under these Terms will only be effective if it is in writing and signed by Whirlpool.

Governing Law

The courts in Singapore will have exclusive jurisdiction over any claim arising from, or related to, a visit to the Website or any Order placed on the Website, although we retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country. These Terms are governed by Singapore law.